Refund policy

At Zayaa, your satisfaction is our priority. If you are not completely happy with your purchase, you may return or exchange your item in accordance with the terms below.

🔄 Returns & Exchanges

We accept returns and exchanges on all items, whether they are defective or non-defective, provided the conditions below are met.

✅ Eligibility

  • Items must be returned within 15 days of the delivery date.

  • Returned items must be unused, in their original condition, and with original packaging.

  • Only items in new condition are eligible for return or exchange.

🔁 Exchange Policy

If you'd like to exchange an item for a different size, colour, or product, simply follow the same return process and indicate your preference in your return request.

📦 How to Return an Item

  • All returns are handled by mail only.

  • A prepaid return label is included in your original package.

  • Return shipping is free – no additional cost to you.

💰 Refunds

Once your return is received and inspected, we will process your refund within 7 business days.

  • Refunds are issued to the original payment method.

  • You will receive an email confirmation when the refund has been processed.

  • We do not charge any restocking fees.

❗ Damaged or Faulty Items

If you receive a damaged, faulty, or incorrect item, please contact us immediately with a photo and your order number. We’ll prioritise your request and resolve the issue quickly.

📞 Contact Us

If you have any questions about this policy or need help with a return, please contact our customer support team:

  • 📧 Email: help@zayaa.co.uk

  • 📞 Phone: +44 7488 845801

  • 📬 Address: 3rd Floor, 45 Albemarle Street London, W1S 4JL
    United Kingdom.

  • 🕐 Customer Service Hours:

    • Monday to Saturday : 8:00 AM – 8:00 PM (UK time).

    • Sunday: Closed.